Capacity limits and usage restrictions for Knowledge Studio features
Knowledge Studio enforces capacity limits and format constraints across business spaces, knowledge bases, file uploads, chunking, retrieval services, and other components. The following sections detail these limits by workflow stage. If you exceed any limit, you can submit a support ticket to request a quota increase.
Knowledge bases support various file types—including documents, spreadsheets, images, audio, and video—each subject to distinct format and size constraints.
PDFs undergo direct text extraction; scanned PDFs are automatically processed with OCR. Spreadsheets are chunked row-by-row, with the first row used as column headers. Markdown files are split by heading level; HTML files have <script> and <style> tags automatically stripped.
Chunks serve as the fundamental retrieval units in a knowledge base. Chunking strategies and segment lengths are configured during data import.
Item
Range
Default
Maximum segment length
10–6000 tokens
600 tokens
Chunk content length
0–6000 characters
Applies when manually adding chunks
Chunk title length
0–50 characters
Used for display in chunk lists
Chunking method (e.g., intelligent splitting, fixed-length, page-based, heading-based, regex-based, or symbol-based) and maximum segment length are configured during data import and cannot be modified after creation.
